Yeah that shouldn't be a permanent ban unless there was other activity we dont know about. That freaking hurts, sorry Yami 
I made the mistake of mentioning that I didn't have my original email address, since years ago when I changed my phone number, I changed it everywhere except my email. That's why I lost my first Legacy account too >,<). They haven't mentioned anything about this, but it wasn't a problem in the past because I haven't changed my bank account, and even if I had, my personal information would be the same. I still have my GW Factions and Gwen cards and boxes. In the past, a few simple questions and checks were enough, and I don't know what bothers me more: that the ban is because of my name or that they're suspicious of me and won't give me a chance to prove myself. Basically, the security of my account has depended on my smartphone for years, and in the end,wasn't hackers who stole it from me, it was the politicians hahaha laught to dont cry
As I said, he only referred to the character's name, and despite my replies since the last message, I haven't heard anything more about the topic.
And if it's solely because of the name, I'm surprised I don't know of more cases; I've even seen Einstein's cousin 
edit: I was planning to buy another account when I found out they were removing the character slots from the store, but for now, no.