Sorry if I break a rule by multiple post won't happen again if so but I want to clearly showcase this is what we are dealing with as a community, or rather have a history of dealing with:
This person had the same issue and the SAME Guild wars 2 moderator sent the SAME bs reply. https://www.reddit.com/r/GuildWars/co…out_botting_gj/
I will add though my only other interaction with support was to "recover" my account or rather have the email switched to an up to date one since recovering my university email was going to be a hassle. The interaction that time was great and a total 180 different experience. So maybe at least the customer support side of things has improved since all that happened to me.
To bring it back totally on topic: to hell with Guild Wars 3 (are they kidding rn?). Get Reforged up and running, competently, and shoot for competing/contending with Jagex's OSRS. All the marbles, go big or go home. Pre has been a sort of testing ground and certainly is with the new quest chain and dungeon. Stop fumbling the ball, ask for community input and/or assistance. It comes down to NC Soft really. Give Reforged to someone who cares and gets jobs done like Stephen full throttle both the reigns. See my PfP for what I think about NC Soft. (Yes I know Stephen is Game Director) but I know how NC Soft in actuality does their MMO's dirty.
NC Soft in a nutshell:
https://en.namu.wiki/w/%EC%97%94%EC%94%A8%EC%86%8C%ED%94%84%ED%8A%B8/%EB%B9%84%ED%8C%90#s-2.4