I would also like to point out that Gaile is still a player and a member of our community in the first place - the second place is that she works for ArenaNet.
Forcing her into answering questions will only drive her away and for a good reason.
Don't forget that even though you're a developer of a game, you can still very well be a player in it, without having to be a representative of the company you're working for.
As such I'm pretty certain that Gaile has been playing a lot more Guild Wars than we're aware of (the possibility exists that she has a private, non-work account too). So don't try to be so aggressive towards her
let her enjoy the game.
While we all would like more information from ArenaNet in the first place, I think that we should all be aware that the main thing that bonds us is the love for this game.
I'm pretty sure that if Gaile had something to share with us, she would do it in the first place.
As of now, the main channels of communication for Guild Wars are, afaik, Stephane Lo Presti and Joe Kimmes. Both of them are still somewhat involved with the Guild Wars on a professional level (https://wiki.guildwars.com/wiki/User:Stephane_Lo_Presti / https://wiki.guildwars.com/wiki/Feedback_talk:Joe_Kimmes) and both of them are more involved than Gaile still is (Stephane being a community manager and Joe being a member of the Live Team afaik) - and we should try to avoid hammering her for information.
Don't forget that Gaile's role for the last few years has been that of a Support Liaison and Forum Communications Team Lead for Guild Wars 2 - she might not even be up to date with what's going on for Guild Wars 1 - it's a big company after all and I doubt that in her current job Guild Wars 1 is something that pops up often.
While I absolutely agree that a feedback channel should be available, I'm currently trying to find another way to get this - hammering Gaile won't help us with that.
Instead, I think that we should, as a positive community, try to reach out to ArenaNet in the best way possible and ask if there's a way that we could get a feedback channel - be it official or unofficial.
The best way to start there might be to contact Stephane, as he's one of the community managers.