recovery of an old account

Hi and welcome back

There is a way to get your account back, just contact Arenanet support. They will ask you lots of info to verify that the account was yours including character names (if you remember any), professions, CD keys (should be inside your boxed versions), etc.
The email is what most people forget (or stopped using it 15 years ago and is deactivated) so I am sure you will get back in game pretty quickly. Good luck!

Quote from damian.blanko

Hello everyone.

I am a very old player, i have bought all guild wars 1 including all adds boxed version. Wach box comes with a disc and cd key. Unfortunately my computer does not have a cd drive. I have downloaded all the versions from https://www.guildwars.com/en/download and have installed the game, but I do not remember my e-mail address where I have all my characters. Hundreds of hours of gameplay, i remember I even got achievement the map discovery at 100%.

Is there any way I can recover my account if I cannot remember my login (e-mail)?

Hesper below offers the way back into the old account.

I've had several accounts I had to recover due to email changes.

One of the questions they asked was my address at time of purchase.

You''ll have to a new email address for them to send you a link.

If you still have original keys that should go a long way as well, good luck.

email to [email protected] with the cdkeys and they will help you

billing name and address , time when you purchased the game and some character names, and i was able to get an account recovered to a new email. support was very helpful.

Hopefully they will be able to sort this for you, Good luck

i just recovered my old accounts by contacting [email protected]  

i didn't have any of my serial codes, but still managed to get my password reset and they gave me a hint to find out my old email.

I recovered mine a while back with ANet support. All I knew was the physical location where I made the account, roughly the year I did it, and one character name. Took less than two days with some clarifying questions.

I recently went through recovering an old account and I had problems creating a brand new one, anet support is generally very quick at responding and fixes most issues quickly. I recommend the obvious path, submit a support ticket to anet with as much information as you can possibly offer and they will get it fixed for you

Hello everyone,

I'm a little frustrated. I wanted to recover my old account too. I sent an email to ‘[email protected]’ requesting this. I included the serial numbers of the acitvated games, character name, even photos of the physical boxes... everything.
Apart from the automatic email saying “Thank you for contacting us...”, I haven't heard anything for over a week.

I noticed that the automatic email reply came from Guild Wars 2 Support <[email protected]>. Did I do something wrong? Or is there anything else I can do?

The only thing that might be a problem is that I didn't write from the email address that was originally used to create the account. Unfortunately, I can no longer send anything from that address.

https://help.guildwars.com/hc/en-us/articles/47100379294995-Recovering-Your-Account

https://help.guildwars.com/hc/en-us/articles/47135261060243-Delayed-Ticket-Response-Times-December-12th-2025

See the above information. ArenaNet have said there is currently a delayed response times to tickets but as long as you've completed the info as instructed it should get dealt with eventually.