If I haven't heard or read wrong, future development and maintenance of Guild Wars Reforged is now handled by only 4 individuals. I doubt they actually have time to listen to the player community when there are more urgent matters which need to be dealt with, e.g. financial stability, game improvements, potential content development and upgrade, etc. However, it shouldn't stop us, the players, from reaching out. First, by thanking them, followed by new ideas and feedbacks.
This is something that GWLegacy can do even though there is currently a huge divide amongst forum members here regarding the recent updates and content. As I mentioned before, GW is a game for all, be they new, veterans, or returning. There should be a little something for everyone, including for the team of developers, so choices have to be made. Is the lack of transparency due to an overworked team of developers? Or is it actually due to the constant gripe and lack of proper feedback from a playing community that feels entitled?
Aeronwen As moderators on this forum, I would presume that you have enough knowledge of the people who have contributed the most to this website as well as GWWiki and are able to assist if ever communications were to be made. In addition, you are also part of a larger and active alliance which shares passion for the game, both in pre as well as post.
I don't know where the number of developers comes from but there is nothing confirmed. I think people would be surprised at the size of 2weeks team working on GW as well as members at ArenaNet.
It requires digesting a lot of the communications across platforms to get more of an insight, for example Bill Freist (ANet) recently commented on a Reddit post so he must still be involved.
In the recent 21st Anniversary Stream it was presented by Richard Foge but he mentioned that 2weeks have an art team and creative/narrative team working on things for GW Reforged. Also that the Mobile version has been the main focus since they started working with ArenaNet.
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Regarding feedback; At the moment it feels like most of the recent discussion has gravitated towards the 2weeks Games Discord server so my only suggestion would be for people to join there. There have been many Pre-Searing discussions there already.
2weeks / Richard Foge do seem to encourage player feedback/comments. This has primarily transferred to the 2weeks Games Discord Server now where GW players have got more and more active since Reforged launched. There are multiple Threads of ideas/suggestions/discussion ongoing. It wasn't officially requested but they have said they read things and not to stop discussing. They have mentioned several times that they don't share what they are working on though. So far it has been used best to communicate bugs within updates so 2weeks can apply hotfixes.
ArenaNet (and now 2weeks) have lacked a clear communication route to the fans and players since GW went into maintenance mode. They stopped having a community manager and so started picking up / communicating in fan-lead spaces. This started on the /r/GuildWars subreddit where ArenaNet would comment. Some years ago they even asked to organise a 'low hanging fruit' list of things to fix which was organised by members in the community via the subreddit.
I know some individuals even have direct contact with ArenaNet through DMs/Email and get through that way. I think Iaerah has had some contact to arrange gifts for the developers that way.
A primary place has always been the GWWiki and Feedback to Patch Notes, there's been some limited reply to things by ArenaNet there. There is also a post in the GW2 Forums for GW Reforged notes/bugs/feedback.
I think unless ArenaNet/2weeks actively reach out to the community to organise or share a route for feedback and discussion it will always be fractured across whatever platform fans prefer to use without any guarantee that it's reaching developers at all until someone replies.
As you noted it's also risky that the people that talk the most are the only ones that get heard and ArenaNet/2weeks need to consider the entire current and future players. Not just the ones that are vocal, not just the ones on Legacy / Discord / Reddit. They have the logs and information and make the decisions for their vision of the game.