*HAVE ALREADY SUBMITTED TICKET*
I've made that announcement at the top to avoid having anyone suggest I contact support. Because too many people don't bother to pay attention to what is said in the original post. Or to notice if it's been stated that whatever issue had been resolved.
I already had purchased the trilogy set and installed it on my system and only needed EOTN to finish off the entire set. I use to play about 10 years ago and was finally able to start up again. When I went to purchase the last one, everything with the purchase went fine until it came time to add the access key. Which was entered correctly, I might point out. But the pop up kept telling me that I had to uninstall the game already installed even though I'd selected the 'add key to existing account'. This was on 9 September 18, I submitted a ticket right away and still have not heard a peep out of anyone at support. The payment for the game has already cleared my bank, the original access key no longer works as it states that "this key is already in use".
I'm so frustrated by this issue, I can't even put it into words. I'm on a fixed income and even though it's only about $20 or so (with tax), its really not in the budget.
I'm at a loss for what to do now. Has anyone else had this problem and if so, how did you resolve it?