Hello everyone and thank you for your time.
I'm an old GW player coming back after a couple of years to the game to help a friend getting 50/50 on his HoM to unlock the rewards on GW2.
I'm very happy to come back to one of my favourite games, but since I tried to play I ran into a very annoying issue: frequently when I try to change map (be it transitioning from an area to another or simply fast traveling to an Outpost) the game gets stuck in a loading screen which says "Connecting" and shows a loading bar that won't go above 0%. The only thing I can do in this case is closing the game and re-enter, but makes the game a pain to be played, and also will prevent me to do things like dungeons or caravan vanquish of high level areas.
Is there any way to solve this problem? I've already sent a ticket to the Support, but didn't yet received an answer. I've read on the internet that there was some problem with the servers in Frankfurt, is it because of that that I'm encountering this issue?
Thank you in advance for your answers.