Returning player can't log in

I know people waiting 6 weeks for a reply (but getting it in the end). So indeed they are swamped. Do not worry then if you do not get reply on the spot.

My process wasn't easy either, you need to drill through several lines of support options, and there is a long turnaround. The end is worth it, as Im back in an account myself that was idle since probably '02.

Be prepared to provide ALL keys associated with the account, make sure and create an account at GuildWars2.com (which is unique to your GW1 account) if you have not already done so. They will also ask you other more in depth questions to try and verify you are the real deal. Good luck!