And they didn't send a CD key? WTF is this
Just bought a CD key from the store with PayPal
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Check your spam in mails, the key is there on the browser page itself usually when your payment is confirmed
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Keys should be sent by email so check.
Other than people's experience we can't help more so if you have an issue with a purchase you'll need to contact support: https://support.guildwars.com/
ArenaNet made changed to their payment processing in Nov 2021 and it can seem to cause issues, here is a detailed explanation:
PSA: The New Backend for the GW Store Kinda SucksAs I mentioned [elsewhere](https://www.reddit.com/r/GuildWars/comments/rmvtdh/comment/hqxm5m8/?utm_source=share&utm_medium=web2x&context=3), my...www.reddit.com -
It once took ~ 3 days until the delivery.
When have u ordered?
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The email about me ended up in the spam folder, look everywhere in your mailbox.