I understand your point Max and also Gaile's for that matter.
But foremost, I understand the point of view from the user. He wanted something that any Guild Wars player has been begging for yrs straight, something petite, minor that any Company putting their game under maintenance mode would pretty much have, which is a feedback channel.
And it's a bit of a challenging to accept that Guild Wars is maintenance mode when the game is pretty much alive and that Guild Wars 2 is generating less income than LineAge II and LineAge (games that are older than the Original Guild Wars) for ArenaNet and NCsoft, as some could see from the annual report (find those when I was searching for the other games).
I did some background checking and indeed what he/she said was absolutely true. Every single game that he/she mentioned has more 12 yrs old and still has updates, new content and Customer Service. On continuous basis.
On a different matter I don't think that Gaile Gray in any point could be sorted as a Guild Wars Player as she claimed or was in the Group as a Guild Wars Player.
Just think on how long has she stayed away from this game since the announcement on 2007 of Guild Wars 2?! If something has been shown to us in this accident of hacking was that she never "really" played the game being honest. So hiding in this disguise of being in the group as a player didn't really convince me at all.
Also instead of at least bothering to refute what he/she said (by any example, which I can say for instance the new gifts on 2015 anniversary) she was too occupied taking part as a victim of what you call[font="arial, sans-serif"] "[font="Source Sans Pro"] [/font][/font]feeling of entitlement in the gaming community".
So yeah, I do understand what you said (and agree with you) and I completely understand also her side, but I think that there's a greater picture here that's being missed.